Showing posts with label car. Show all posts
Showing posts with label car. Show all posts

Wednesday, February 10, 2010

Empathy on the side of the road

My sister and Mom moved down to Arizona, so we were able to come down and visit them, as well as friends and family in Las Vegas. Going a southern route through OK, TX, KS, and MO was fun. However, we had major car troubles in Phoenix. Hoping to make it to Las Vegas to have them fixed, and knowing that a good friend (Chuck Mennig) from Las Vegas would come to give us a tow if necessary, we attempted the 280 mile trip. After about 100 miles, we heard an ominous and continuous tapping. Climbing a bunch of hills didn’t help much. We prayed that we wouldn’t get stuck where we couldn’t get cell phone coverage (parts of Arizona are pretty desolate, especially this highway).

Our prayers were answered, although not exactly as we hoped. The engine stopped, and I said, “I guess we’re pulling over here.” We ended up just shy of Wikieup, AZ, on a short pullout area with double the normal shoulder. I think we all learned a lesson in empathy. Lucky for us, we waited with sufficient food, water, and clothing, knowing a very competent friend would come to our rescue. But no one else knew this. Picture our mini-van covered with a nice coat of Minnesota winter road splatter, on the side of the road, in the desert. We’ve just attended church and are trying to make it to Las Vegas to celebrate the rest of Conrad’s 10th birthday. I’m in a white shirt and tie, the boys in their Sunday shirts. I had just cut all of our hair before our trip, so if I do say so myself, we look pretty clean and tidy. Riley and I walk up to the ridge to get cell phone coverage (no, I can’t hear you now, Verizon). So who stops in our modern day road from Jerusalem to Jericho? It’s uncanny, but it seems like everyone that stopped was a smoker. I swear that the Good Samaritan was a smoker, or whatever the equivalent of that time was. The first is a short bald guy and his wife in a Lincoln Towncar. They are very nice and want to help before we reassure them and they go on their way.

The second is an old white cargo van with a sign advertising handyman service from “Batmon”. Out bounds a tall lady with sparkling eyes, probably my age, who seriously looked like she would have been a supermodel if she did not grow up in a trailer without much self-confidence (these are just my guesses). She says I can talk to her husband who might be able to help with the car. I go up to talk to him. The guy looks to be in his 50’s, has a two-day old beard, a baseball cap, tinted sunglasses, several missing teeth, and is holding a black and white kitten by the steering wheel. I explain that I know what the problem is and that someone is coming, and they drive off.
A bit later, as I try my cell phone further up the ridge, a dark green Ford Explorer comes down the highway and does a U-turn. This guy is probably in his 50’s and offers to take me into Wikieup to call. He says he dropped of his girls “to go pee” at the first big gas station in Wikieup. Not thinking that this is really hitch-hiking, Riley and I jump into his front seat, with a pack of Pall Mall’s in the cupholder, and make the two-mile jaunt into Wikieup. We chat pleasantly. As soon as we get there, I get a hold of Chuck on my cell, and he is already on his way. The Pall Mall guy’s daughters come out from the convenience store because his 5 year-old daughter wanted to see the little boy (Riley). The guy offers to give us a ride back, so we take it (again bunched in the front seat).

Now that we know Chuck is on the way and he knows exactly where to find us, we wait, patiently. We try not to make it look like we need help. But, at different times, Monica and I are walking around outside the car with Quinn so that he won’t cry. At other times, Riley and I are playing chess on the side of the road. So we weren’t totally hidden. Again, a modern day Samaritan stops – this time in a black Corvette. Riley loves Corvettes, and they seem to purr like a large undomesticated cat. Out climb an older couple. He has a white ponytail, an untucked denim shirt over a tee shirt and jeans, and a pair of Adidas tennis shoes, with the toe of the shoe not connected to the sole. She’s wearing black jeans, a black long-sleeved tee shirt, and a denim shirt over it, as well as what looked like a belt, including an understated (if that is possible when it is around your neck) belt buckle, around her neck. Again, the Corvette couple are smokers. They say they stopped because they’ve broken down a lot of times on the side of the road, especially on their old Harley Davidson. Again we bid them farewell with appreciation.

The wait is fairly pleasant, although Conrad reminds us that it is his birthday. I respond that we couldn’t buy memories like these. I mean, he’ll never forget where he was on his 10th birthday, or what he ate. The birthday spread included feta cheese with Wheat thins as an appetizer. The main course was beef jerky accompanied by a 2009 Costco bottled water (recommended, to bring out the flavor of the beef jerky). We finished the fete with a course of delicate granola bars.


As we wait, we try to amuse ourselves. Riley and I play chess. We finish our reading of the Book of Mormon (this had been in process two years, so that was NOT a small accomplishment, and could not have been planned in advance). Conrad does some reading in the Great Brain. I tell a good continuation of the Adventures of Conrad, Riley, Amelia and Quinn (the CRAQ team). I don’t want to ruin it for you, but the movie summary would be something like: “Quinn languishes in a hospital bed with pinky-toe cancer. Can Conrad, Riley and Amelia find the cure that Dr. Multi-level from Southern Utah says he found in a meteorite on his mission in Papua New Guinea? See whether the Conrad, Riley and Amelia can find Danny and Donny, the glow-in-the-dark donkeys who are the only known survivors from the atomic testing at Area 51 of the Nevada Test Site and hold the key to finding the miracle cure.”


Despite the pain of knowing that an expensive repair was imminent, it was quite enjoyable. And soon Chuck came, loaded our car up, and we were on our way. As we passed a rolled over truck and later a scorched RV, I felt much less worried about the lost time and money and more interested in what I learned.

I don’t think Conrad, or the rest of us, will forget this birthday. In our wait of about 3.5 hours (traffic was bad), we probably saw over 400 cars drive by us. For some reason, four of them stopped. So if this were an empathy test, the people from these four cars would be measured as the top 1 % on that day. Others surely had empathy, but they didn’t score quite as well on this measure. What explains these high performers? None of them were too rich, and I think all of them were smokers. Maybe the incorrect conclusion to draw from our small sample of Good Samaritans would be that smoking makes people more empathetic. Instead, I think it was what the Corvette Couple mentioned that matters. These people had experienced similar situations, and they stopped, maybe against the many murmurs of better judgment that crossed their minds like, “Oh, they have a cell phone” or “They don’t look like they are asking for help.”

Our few hours on the side of the road illustrate a problem that I have been concerned with before. I believe that we should do everything that we can to provide for ourselves and avoid difficulties like having cars that don’t run. This requires saving to buy another car once a car becomes unreliable, as well as proper maintenance, etc. (which is harder when you spend money on cigarettes). This becomes a lot easier when we have more money. But this strength can become a weakness in empathy. Not only are we more likely (not always of course) to judge others, but we are less able to even understand how it feels, which hinders us from serving others.

Monday, July 21, 2008

Our New Ride

You’ve got to know when to hold ‘em, know when to fold ‘em, know when to walk away, know when to run!

Disclaimer: If you don’t like buying things and feeling you got a great deal, this might not be the post for you.

So our 2000 Grand Caravan with the Christian fishy never came back. Our insurance agent finally decided to settle and sent over an offer on Thursday. We were expecting to have to negotiate the settlement offer, but when we saw it, we were ready to sign, and I went into a car search frenzy. (* For those interested in my search process, see below)

By the time Friday night came, we had not seen any minivans yet, but we had a document with minivans that hit our criteria (<$8000, 2003-2005, <90k>

But snap out of it, we were not there for a Beamer, we were there for a Minivan that hopefully would cost as much as a Z4’s lease down payment. After a while, a 20-something Internet sales advisor named Matt appeared. I have to admit that he did not try to sell the car too much, and he didn’t try to sell me a BMW, or the Porsche Cayenne parked next to the Grand Caravan. It looked good, and it performed well when we took it for a test drive. But we needed to look at the other minivans. So when we got back, Monica returned the keys while I called the next guy on the list. Soon Monica emerged from the dealership with his offer to sell it to us “If we do it today” for $6500.

Pleasant surprise, but we went on to the next car, a 2005 Town and Country with 85K miles for $7990. Someone else was test driving it, and we had to wait until they came back. Then we realized it was the shorter version (like the Dodge Caravan), so we drove on. Unfortunately, the guy who we were going to see next, who had a 2003 Ford Windstar with 67K miles and an extended warranty listed for $7350 (and leather seats!), was upset that we had been delayed so long, and said that he had to re-schedule for Monday. What a bummer! I was really excited about the leather seats, and if it didn’t look good, I was ready to go back and negotiate over the Grand Caravan at Luxurylandia because the price was already pretty good.

So this was a little bit of a crisis since we had a pretty great "limited time" offer that might not be there in a few days (it was already below blue book trade-in), but had not really been able to compare it to our next best option. This is the point at which you need to rely on your friends, but the friends who you count on saying things like, "There are plenty of cars out there," “These salemen are trained in psychology. They know all the tricks. Do not feel sorry for them” and “Salesman are a different species.” So we returned home to student housing and went to get our kids from Mazhar and Ina Islam. Mazhar is from Bangladesh and he loves to barter. That’s the kind of friend you need to talk to when you buy a car. We rehearsed the whole story to them. Monica did the same by cell phone to her friend Roxane Hawton (quite a haggler in her own right).

Then Matt called again! He told Monica that he could drop the price to $6800 with taxes, title, and all fees (that would be about $6300 without the fees). Monica was getting excited, and Mazhar’s instincts kicked in. He said, “Tell them you’ll take it for $6200, with all the fees. Then you'll get it for $6500). I was thinking $6300, but I thought I’d trust in his experience, so this time I called Matt back. I made sure that we could have it checked out by a mechanic on Monday and still bring it back, and then said, "I'm wondering if you can sell it for $6200. I have another Ford Windstar with leather seats that I really felt like I should at least drive on Monday, unless I can get the price lower." "Well, we've already cut almost all of the fat out of the deal. I can't go that low." Doh! Long pause. "Okay. I understand. I guess I'll go see the other minivan on Monday, and we'll just risk you selling it on Sunday because I don’t do business on Sunday. I guess we’ll probably call on Monday."

I resigned myself to the defeat, but then as we were talking more with Mazhar and Ina, I realized that maybe Monica could broker the deal, since she had been the Sacajawea-ish the go-between the whole time. And since she didn’t want to go driving around more on Monday anyway, she could honestly say that she’d rather go for the Grand Caravan and get the deal done on Saturday. She didn’t want to call though. She kept saying, “Are you kidding?” “Do I have to do it?” Of course she had to do it! This was Matt's way to declare a win too(in addition to making another sale). Matt could save face in Beamer borough by saying that he was trying to prevent any damage to our relationship by getting the car sold at a price I was happy with, and with the speed Monica was happy with.

So back to the cell phone Monica went, pacing in the Islam’s kitchen. “Hi Matt, it’s Monica again. Hans and I have been talking, and if we don’t get the deal done today, Hans wants to go see this other minivan on Monday, but I’m happy with this one. I think it’s a good deal, but Hans doesn’t want to buy it unless he can get it down to $6500 total.”

“Well, I have to go with what my manager says, and I don’t think we can come that low. We’ve already taken it down pretty low. I guess we’ll just have to see you on Monday.” Long pause again. So after this emotional rollercoaster, we still had no car, and neither of us really looked forward to spending another 4-8 hours on this on Monday. But, c’est la vie! You win some, you lose some.

Then, at 5:55 pm (5 minutes before closing), Monica was at Roxane’s house telling the whole story and she gets a phone call. She jokes, “Maybe that’s Matt. Eeeeeh. It is Matt!” “Hi Monica. So your husband would put down a deposit today if we sold it for $6500 total.” “Of course.” “I guess a couple of hundred dollars is not that big of a deal. If you will put up a deposit over the phone, we can make the deal.” W00T.

Since we had not had the minivan checked out, I didn’t let myself get totally excited yet, but Monday morning we went to the BMW dealership and met Matt. He was pretty much all business, although Monica did get out of him that he drives a Z4 and his wife drives a Z3. The paperwork was pretty fast (One perk of buying through a dealership is that it saves the time at the DMV with transferring the title). He didn’t try to pull any fast ones. He even had the car totally detailed and the tank filled with gas! The price of the car ended up being $6004, and $6500 with all the transfer fees, just as he promised (which I really value).

As we were feeling great about this purchase and were signing away, Monica said, “Is that Kenny Rogers?” Sure enough, as we were signing, we heard the sage advice, “You’ve got to, know when to hold ‘em, know when to fold ‘em, know when to walk away, know when to run…” How fitting!

So after paying for the car, we went straight to our mechanic, who checked out the vehicle and said that it was in really good shape and that it looked like it had been serviced at the dealership (someone trading up to a BMW would likely have a little more to spend on maintenance then most, I guess. “A little higher on the food chain” our mechanic said). Then we could celebrate. And to top it off, when I got home, I checked my e-mail and found out that I had passed my written preliminary examinations, so I will be able to go on to the dissertation stage and finish my PhD. That was a pretty good day!

Small sidenote to the story:

Monica was driving Conrad to cubscout day camp on Friday (four days after buying the minivan), and 3’x 3’ sheets of steel started falling out of an oncoming semi-trailer. They hit our minivan, bent in the front driver-side wheel, and damaged the front quarter-panel and door. Monica and Conrad were okay, but the car is now in the shop, and we are driving a rental, once again. Today, the shop called with the repair estimate: $6000!


* But signing meant that we only had 72 hours left of our rental car coverage, so I started looking online, which kept half of Thursday, all Friday, and most of Saturday. I looked on carsoup.com, cars.com, ebay, and craigslist (I still like it the best). We even called our dealer friends in Las Vegas and looked into that. I was looking to get the best minivan for $8000 or less. The research ended up to be useful because I was able to feel comfortable with which prices were good. I eliminated the Kia Sedona (which often comes with leather seats (one experience I’d like, but have never had) because they get poorer gas mileage) with the help of the motortrend comparison function. I used carfax ($35 for unlimited car history reports) for the first time too, which helped to avoid the cars that had been salvaged, etc.